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Client Testimonials
BRAVO Health-e-Web!
Finally customer service that delivers what it promises. You have a wonderful staff full of friendly, knowledgeable people who are eager to help me whenever I call. It is refreshing to work with a company that is aware of their customer's needs and addresses them so thoroughly. Keep up the great work!!
Kristie
Office Manager
Balanced Care
The Best Way To Go!
This is by far the best way to go for any practice billing claims electronically. They have friendly service and excellent troubleshooting. Most of my claims problems have been errors on my part which they were quick to correct.
Tamara
Red Lodge Chiropractic
Striving Beyond the Competition!
We had a large group that sat through training class this week and the feedback was very positive. Not only did it acknowledge that we truly did pick the best clearing house that fit our needs, but made it very clear that we have started to build a very strong relationship with your organization. Your trainer was very informative, helped us trouble shoot some ongoing issues we previously had with our other vendor and gave us some valuable information in terms of how to get the best out of your product. I was so proud to be able to say we were able to make the transition on our go live date and not have any break or lapse in claims being submitted.
Your staff has been very patient in understanding our needs and taking the extra time with us when needed. Health-e-Web had to have put some serious thought and energy into how you were going to build your program and make it work. Thank you for that.. It’s become very clear why you stand out from the rest of the industry.
Tanya
Business Office Manager
Physicians Clinic of Spokane
Health-e-Web -- simply the best!
Our office has been partners with Health-e-Web for many years. In the 11 years I've personally been working with them, they have gone through three software changes. Those changes have ALWAYS been an improvement, making claim processing easier and more efficient! I have been very pleased with the entire HeW staff's ability to problem-solve with our office staff on whatever we may need help with. HeW takes the worry out of sending claims. Over the years, I have worked with HeW staff to set up scrubbers and filters to simplify our claim processing. We are to the point where we rarely have to touch claims once they're imported to the clearinghouse, making our office more efficient than ever! They are always on top of any coding changes, payer ID changes, etc., we just have an email pop up to let us know the latest, so nice! As a whole, our experience working with Health-e-Web is always pleasant. They provide superb training in all areas with very detailed easy-to-understand step-by-step instruction manuals. We couldn't be happier with the services they provide, and have full confidence they are always moving forward to better provide for our office's needs!
They're simply the best!
Tracy
Insurance Billing Clerk
Montana Eyecare